Navigating the System Shouldn't Be This Hard

When a family is struggling — whether due to job loss, a health crisis, housing instability, or food insecurity — the last thing they need is a confusing maze of applications, eligibility requirements, and referrals that lead nowhere. Yet that's often what people encounter when they try to access community resources.

This guide is designed to cut through the confusion. It provides a clear overview of the major types of assistance available, how to access them, and what to do when you hit a wall.

Food Assistance

SNAP (Supplemental Nutrition Assistance Program)

SNAP is the largest food assistance program in the U.S. and provides monthly benefits on an EBT card that can be used to purchase groceries. Eligibility is based on household size and income. Applications are processed through your state's social services agency and can often be submitted online.

Food Banks and Pantries

Local food banks and community pantries provide free groceries and meals without income verification in most cases. Many operate on a no-questions-asked basis. To find your nearest location, visit feedingamerica.org and use the food bank finder tool.

Housing Assistance

  • Emergency rental assistance — many counties administer state and federal funds for households facing eviction. Contact your local housing authority or 211 to learn what's available in your area.
  • Utility shutoff prevention — LIHEAP (Low Income Home Energy Assistance Program) can help cover heating and cooling costs. Apply through your state energy office.
  • Shelter referrals — if you are experiencing homelessness or are at immediate risk, call 211 for a local shelter referral and coordinated entry assessment.

Healthcare Access

  • Medicaid — free or low-cost health coverage for qualifying individuals and families. Eligibility is determined by income and family size.
  • Community health centers — Federally Qualified Health Centers (FQHCs) provide primary care on a sliding fee scale regardless of insurance status. Find one at findahealthcenter.hrsa.gov.
  • Children's Health Insurance Program (CHIP) — provides low-cost health coverage to children in families who earn too much for Medicaid but can't afford private insurance.

Childcare and Education

  • Head Start — free early childhood education and family support services for income-eligible families with children under 5
  • Child Care Assistance Programs (CCAP) — state-administered subsidies that help low-income working parents afford licensed childcare
  • Free and reduced school meals — apply through your child's school district at the beginning of each school year

When You Don't Know Where to Start: Call 211

211 is a free, confidential helpline available in most of the United States that connects callers to local health and social services. Whether you need food, shelter, healthcare, job training, or mental health support, 211 navigators can help you find the right resource and often assist with the application process.

You can reach 211 by dialing 2-1-1 from any phone, or by visiting 211.org to search online.

UWNBO Can Help

If you're unsure where to start or have had difficulty accessing services, UWNBO offers community navigation support. Our staff can help you identify what you're eligible for and connect you with trusted local partners. Contact us or stop by our office — no appointment necessary.